Return Policy

Effective Date:

Thank you for shopping at Smart One Technologies. We appreciate your business and want to ensure that your shopping experience with us is as pleasant as possible. Our Return Policy outlines our guidelines and procedures for returns, exchanges, and refunds to help you with any issues that may arise.

1. Returns

Any purchases made from Smart One Technologies is delivered with 100% quality assurance and testing. All orders are tested with the buyer and are checked by the buyer before finalizing the purchase. No returns are accepted after the order has been paid for and is accepted by the buyer.

To be eligible for a return, your item must be in the same condition as you received it, with the original packaging. Please contact our customer service team at sales@sot.com.pk to initiate a return request. We may require proof of purchase, such as a receipt or order number.

2. Exchanges

If you received a damaged or defective item, we will exchange it for the same product. Please contact our customer service team at sales@sot.com.pk to request an exchange. We may require proof of purchase.

3. Refunds

We offer refunds for returned items if a replacement is not available or if you prefer a refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment

Non-Returnable Items

Certain items are not eligible for return, including:

5. Shipping Costs

Shipping costs for returned items are non-refundable unless the return is a result of our error (e.g., you received the wrong item or a defective product). If you are responsible for the return shipping costs, you should consider using a trackable shipping service or purchasing shipping insurance.

6. Return Process

To initiate a return or exchange, please contact our customer service team at sales@sot.com.pk. They will provide you with the necessary instructions and information for processing your return.

7. Contact Us

If you have any questions about our Return Policy, please contact us at sales@sot.com.pk or +92 3214086763. Our team is here to assist you with any inquiries or concerns you may have.

Smart One Technologies reserves the right to modify or update this Return Policy at any time. Any changes to the policy will be effective as of the date stated at the beginning of this page. Please check this page periodically for updates to ensure you are aware of our current return procedures.

Thank you for choosing Smart One Technologies. We appreciate your trust in our products and services.

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Smart One Technologies was founded in year 2005. The company planned and launched its operation with a view to meet the industry demands